Shipping Policy

At Ellahi Traders, we are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are processed after they have been successfully placed and the required payment or order verification is completed.

Please allow 1–3 business days for order processing, excluding weekends and public holidays. During sales, holidays, or periods of high demand, processing may take longer.

2. Shipping and Delivery Times

Estimated delivery times depend on the destination, shipping method, and courier service.

Delivery estimates will be displayed at checkout where available. If no specific estimate is provided, please contact our customer support team for assistance.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, customs inspections, courier issues, or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers will be clearly communicated on our website and may be subject to specific terms and conditions.

4. Order Tracking

When tracking information is available, customers may receive a shipping confirmation email containing their tracking details.

Please allow some time for tracking information to become active after your order has been dispatched. If you have not received tracking information or need assistance locating your package, contact our customer support team.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including their full name, delivery address, postal code, and contact number.

If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional charges may apply if a shipment needs to be redirected or reshipped, subject to applicable law and our policies.

6. Delayed, Lost, or Damaged Shipments

If your order is delayed, appears to be lost, or arrives damaged, please contact us so we can help investigate the issue with the shipping provider.

We will make reasonable efforts to assist you and resolve the matter in accordance with applicable law and our policies.

7. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Unless otherwise stated at checkout or required by law, customers are responsible for applicable import charges imposed by their local authorities.

8. Undeliverable or Returned Shipments

Shipments may be returned to us if the address is incorrect, delivery attempts are unsuccessful, or the package is refused.

If your shipment is returned, please contact our customer support team. Any refund, reshipment, or additional shipping charges will be handled according to the circumstances, our Return and Refund Policy, and applicable law.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are subject to the order's processing and shipping status.

Orders that have already been dispatched may not be eligible for cancellation before delivery. Any eligible refunds will be handled according to our Return and Refund Policy and applicable law.

10. Contact Information

If you have any questions about our Shipping Policy or need help with an order, please contact us:

Store Name: Ellahi Traders

Email: [Ellahi.group.of.company786@gmail.com]

Business Address:[Chungi No. 6, Multan, Pakistan]

Phone: +92 336 7489324

We appreciate your trust in Ellahi Traders and thank you for shopping with us.